Fine bone china must never be subjected to extreme changes in temperature or exposed to a naked flame.
Never pour boiling water into a cold piece of fine bone china. First warm the piece and then allow water to go off the boil before pouring into the cup, pot, etc.
Plates and serving dishes can be warmed before use in an oven or warmer trolley at a temperature of no more than 100°F/Gas Mark 3.
Tableware with gold or platinum trim must not be used in a Microwave.
Fine bone china should not be used for cooking purposes.
Scouring pads or abrasive washing agents must not be used, and we always recommend hand washing our fine bone china.
Soaking in warm water before washing will remove most stains or hardened – on particles. Any minute marks caused by metal deposits from cutlery in particular can be removed with tooth powder.
Please note that fine bone china items decorated with precious metals should always be hand washed, and never placed in a dishwasher.
When storing plates, try not to slide them over one another as this may cause tiny scratches in the glaze. The surface used on tableware is hard, however, the front of one plate can be scratched by the back of another so great care should be taken when stacking and we recommend that a paper napkin or similar soft cloth is placed between each plate. Cups should not be stored or hung from a cup hook, or stacked, as this may weaken the handles.