Goods which have been purchased directly from Halcyon Days must be returned to us in their original condition within 30 days of purchase. Upon receipt of the product(s), we will issue an exchange or refund within 14 days.

• Goods may be returned for an exchange or a refund within 30 days of delivery.
• Items must be returned in the original packaging and in a fully saleable condition.
• We currently do not offer pre-paid returns unless the item received was faulty or not as ordered
• Please note that all return costs or exchange shipping fees are payable by you unless the
  return is made owing to a fault with the product, a mistake with the delivery, or an express agreement between us and you.
• We are unable to refund shipping fees, local duties and taxes.

Please see full information about deliveries & returns here.

Please send returns to:

HALCYON DAYS
Ecommerce Returns Department
Berryhill Road
Fenton
Stoke on Trent
ST4 2PQ

Please quote your order number with the return.

Please send a photo of the enamel box to our team for a visual assessment. Should the product be approved for repair, our Customer Services Team will share a quotation for the repair work, a disclaimer form to be signed, and the item can then be sent to Halcyon Days for the repair process can begin. If the assessment deems the product beyond repair, Halcyon Days will sadly not be able to assist further.

Unfortunately, we cannot offer a valuation service to our customers and would suggest speaking with a local antiques specialist for a valuation. We do not currently purchase pre-owned or archival Halcyon Days products.