Sales Associate, Royal Exchange, London

Department: Retail

Position reports to: Store Director

Position opens: September 2016

Role: Full Time & Part Time Associate 


  • The successful applicant should have a minimum of two years previous experience working within a luxury retail environment, and possess a proven record of exceptional customer service
  • Fluent spoken/written English essential
  • Must be a highly motivated individual with strong interpersonal skills, and demonstrate World Class Customer Service at all times
  • Ability to drive build CRM Data base and build customer awareness in the City
  • Network with peer groups at the Royal Exchange to identify Corporate opportunities
  • Become an outstanding Brand Ambassador for Halcyon Days
  • Understand and develop the brand concept, demonstrating excellent product knowledge to go above and beyond sales targets
  • Immaculate appearance and presentation at all times

Role Description:

  • To provide world-class customer service and surpass customer expectations at every opportunity
  • To maximise sales and achieve set KPI’s
  • To follow all Company’s procedures and processes on stock, cash and data security
  • To enhance and maintain Brand standards of VM, store presentation and housekeeping standards
  • To process all customer orders in an efficient, accurate and timely manner
  • To optimise product knowledge and attend all Brand presentation and training sessions
  • To excel at CRM data capture on a daily basis in order to expand the client base and encourage customer loyalty
  • To attend all meetings and ensure transparent and effective communication at all levels
  • To report all potential health and safety risks and other potential hazards to the management at all times in accordance with the Company’s handbook
  • To feedback on all potential opportunities to promote Company’s growth 
  • To demonstrate flexibility to the business demands and a can-do-approach
  • To demonstrate innovation and initiative in setting customer care standards
To apply for the role please send your CV and cover letter to
Only candidates who meet the stated criteria will be contacted for an interview.
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