Sales Associate, Royal Exchange, London

Department: Retail

Position reports to: Store Director

Position opens: September 2016

Role: Full Time & Part Time Associate 

Applicant:

  • The successful applicant should have a minimum of two years previous experience working within a luxury retail environment, and possess a proven record of exceptional customer service
  • Fluent spoken/written English essential
  • Must be a highly motivated individual with strong interpersonal skills, and demonstrate World Class Customer Service at all times
  • Ability to drive build CRM Data base and build customer awareness in the City
  • Network with peer groups at the Royal Exchange to identify Corporate opportunities
  • Become an outstanding Brand Ambassador for Halcyon Days
  • Understand and develop the brand concept, demonstrating excellent product knowledge to go above and beyond sales targets
  • Immaculate appearance and presentation at all times

Role Description:

  • To provide world-class customer service and surpass customer expectations at every opportunity
  • To maximise sales and achieve set KPI’s
  • To follow all Company’s procedures and processes on stock, cash and data security
  • To enhance and maintain Brand standards of VM, store presentation and housekeeping standards
  • To process all customer orders in an efficient, accurate and timely manner
  • To optimise product knowledge and attend all Brand presentation and training sessions
  • To excel at CRM data capture on a daily basis in order to expand the client base and encourage customer loyalty
  • To attend all meetings and ensure transparent and effective communication at all levels
  • To report all potential health and safety risks and other potential hazards to the management at all times in accordance with the Company’s handbook
  • To feedback on all potential opportunities to promote Company’s growth 
  • To demonstrate flexibility to the business demands and a can-do-approach
  • To demonstrate innovation and initiative in setting customer care standards
 
To apply for the role please send your CV and cover letter to careers@halcyondays.co.uk
 
Only candidates who meet the stated criteria will be contacted for an interview.
 
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