Department: Retail
Position reports to: Store Director
Position opens: September 2016
Role: Full Time & Part Time Associate
Applicant:
- The successful applicant should have a minimum of two years previous experience working within a luxury retail environment, and possess a proven record of exceptional customer service
- Fluent spoken/written English essential
- Must be a highly motivated individual with strong interpersonal skills, and demonstrate World Class Customer Service at all times
- Ability to drive build CRM Data base and build customer awareness in the City
- Network with peer groups at the Royal Exchange to identify Corporate opportunities
- Become an outstanding Brand Ambassador for Halcyon Days
- Understand and develop the brand concept, demonstrating excellent product knowledge to go above and beyond sales targets
- Immaculate appearance and presentation at all times
Role Description:
- To provide world-class customer service and surpass customer expectations at every opportunity
- To maximise sales and achieve set KPI’s
- To follow all Company’s procedures and processes on stock, cash and data security
- To enhance and maintain Brand standards of VM, store presentation and housekeeping standards
- To process all customer orders in an efficient, accurate and timely manner
- To optimise product knowledge and attend all Brand presentation and training sessions
- To excel at CRM data capture on a daily basis in order to expand the client base and encourage customer loyalty
- To attend all meetings and ensure transparent and effective communication at all levels
- To report all potential health and safety risks and other potential hazards to the management at all times in accordance with the Company’s handbook
- To feedback on all potential opportunities to promote Company’s growth
- To demonstrate flexibility to the business demands and a can-do-approach
- To demonstrate innovation and initiative in setting customer care standards
To apply for the role please send your CV and cover letter to careers@halcyondays.co.uk
Only candidates who meet the stated criteria will be contacted for an interview.
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